German customer service agents/ after sales (Sants)

Data:  Dimecres, 28 de octubre de 2009 17:12

Talent Search People

We are a consulting company specialised in the recruitment and outsourcing of commercial people and Native Speakers.

For one of our clients we are looking for a Dutch Customer Service Agent.

Job title

German Customer Service  Representative/After sales

Customer Service Specialist for Outsource Centre

Location

Sants, Barcelona

About our client

Our client is a outsource centre which provides customer service, back office, technical support and sales solutions to multinational companies.

The company offers an international environment with possibilities of growth.

Job role

Our Service will be responsible for providing solution to queries, questions, explaining features and advantages of a variety of our client’s exclusive leading products, answering to incoming sales calls by:

- Logging of correct and Valid Orders or requests

- Accurately logging all follow up sales opportunities

- Ensuring the highest level of Customer Satisfaction Surveys Scores

- Manage logistic requests from the clients (e.g. Delivery)

- Liaise with different departments in order to follow up client’s request and deliver answers
- Delivery of high caliber Customer Service on Post-Sales requisitions (Warranties, Refunds…)

The ideal candidate will have:

- Native German speakers

- High level of English

- IT knowledge

- Good listening and communication skills

- Previous experience in customer care is an advantage.

What’s on offer

- 15.234 € gross per year

- Bonus of 140€ monthly bonus depending on results achievement after probation   period

- Immediate incorporation, the 6th of November.

- Free languages courses in Spanish / Catalan

- Paid training over a period of 3 weeks

If interested please send us your CV to cstax@talentsearchpeople.com or call  93.265.67.26 (ask for Charlotte)

Also you can check other offers visiting our website  www.talentsearchpeople.com