GERMAN IT SUPPORT SPECIALIST (BARCELONA)

Data:  Dissabte, 14 de novembre de 2009 11:01

For our client, a trusted leading provider of Data, Voice and Managed Services based in Barcelona, we are looking for a

GERMAN TECHNICAL SERVICE DESK AGENT

to come and consolidate the existing German Technical Service Desk team.

RESPONSABILITIES:

• To provide first line support to customers recording answers and incidents or queries and using
various remote access software packages to achieve resolution
• To manage incidents via telephone, e-mail, web reporting or network monitoring tools
Ensures that the queue status remains minimal
• To monitor, tracks and reviews the progress of an incident, keeping the customer informed
• To provide basic user administration support such as password resets

MINIMUM REQUIREMENTS:

• Native level of German and fluent in English
• 1 to 2 years of systems Administration or Information system management experience;
• Excellent phone and communication (written and oral) skills
• Customer and service oriented
• Committed to providing quality service & results, ready to make a positive difference
• Proactive and stress resistant
• Ability to take decisions quickly and efficiently
• Team Spirit
• Availability to work in shift

VALUABLE IF YOU HAVE:

• Excellent knowledge environments: Windows NT, 2000, XP, 2003, BLACKBERRY, Microsoft Exchange and/or Unix: Solaris, Linux, Network: router, firewalls
• Knowledge of Active Directory – Managing users / groups, Schema knowledge, Replication, DNS
• Formal IT qualification , MCP, MCSE, CCNA…
• Computer science degree or equivalent

CONDITIONS:

• Permanent contract
• Competitive salary (K25€ inc. night hours) + social benefits & lunch vouchers
• Shift system (24x7)

Interested? Then please send us your CV and cover letter in English, ref. LOQ_GTSD_1109, to cv@vpselect.com