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Fecha: Miércoles, 28 de octubre de 2009 18:35
Job title
CUSTOMER ADMINISTRATION ADVISOR BELGIAN
Administration role for Shared Service Centre
Location
Zona Franca, Barcelona
About our client
English telecommunication company with European shared service centre based in Barcelona.
The company is an award winning and leading provider of Data, Voice and Managed Services to business and government in Europe. Their services are not aimed for residential market.
It began in 1992 with funding from Fidelity Investments. Within a year the company completed 15 km of our London network, and been granted a PTO licence so that they could offer voice and transmission services.
The company is now present in Germany, France, Spain and Switzerland. Among the services provided we can name: Ethernet, Internet Access, Broadcast, Voice Line, Lanlink, etc.
Job role
As a Customer Administration Advisor you will provide customer support to the clients of the company, following the established company procedures.
You will be responsible for:
- Building up and managing a customer relationships
- Liaise with internal departments for problem solution
- Providing a reactive and proactive service to customer reported faults, non fault and SD related issues within committed SLAs where applicable and agreed with customer
- Ensuring that records of work carried out are maintained accurately and on time, and disseminated as required
- Assisting the complaints team to resolve issues
The profile we are looking for
•Qualifications
-High level of Dutch and French.
-High level of English
•Experience
- Two years of experience in Telecommunication or Back office departments.
- Experience of working within a team with full responsibility of fixing the issues that are impacting customers on regular basis. This includes ownership, coordinating and managing the issues on daily bases.
.
•Skills
- Good knowledge of MS Office products (Excel, Word, Outlook)
- Good knowledge of how to handle all kind of dispute, Customer data management and other commercial related enquiries.
- Experience with Credit and Collection and other Finance structures is recommended
- Developed skills to perform complex tasks and ability to find solutions self-contained in a timely manner.
•Other
- Good negotiation skills / customer facing skills
- Logical/methodical approach to root cause finding
- Flexible approach and an ability to operate effectively with uncertainty and change; operates effectively in a highly complex matrix organisation
- Ability to work well under pressure and meet tight deadlines
What’s on offer
From 20.000€ gross per year (in 12 payments)
+ Restaurant tickets: 142€ per month
Healthcare insurance and Pension plan after one year in the company
Permanent contract immediately with 3 months of probation period
Working hour: 39 hours pr. week – Office hours from Monday to Friday
If interested please send us your CV to cstax@talentsearchpeople.com
or call 93.265.67.26 (ask Charlotte)
Also you can check other offers visiting our website www.talentsearchpeople.com
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