DUTCH OR GERMAN - 1st level support / Channel Management

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Fecha:  Viernes, 18 de julio de 2008 09:28

Talent Search People       We are a consulting company specialised in the recruitment and outsourcing of commercial people and Native Speakers. For one of our clients we are looking for Dutch Customer Service Representative.   JOB TITLE   DUTCH OR GERMAN   1st level support / Channel Management     CITY (Location) BARCELONA, Sants               Your tasks   1st level technical support for graphical tablets and pen input devices Troubleshooting and warranty validation Documentation of enquiries, including customer contact data and technical solutions Processing support enquiries via telephony and mail Channel Management Maintain and create partnership with existing and new channel partners (resellers) Expand existing reseller- and client base Increase client satisfaction, manage incoming requests and support customer enquiries. Achieve defined sales targets Develop reseller partners to the next level     The company Multicultural environment. With a lot of possibilities for growth.       Requirements   Profound knowledge of Windows OS (Win 95/98/2000/ME/XP) Knowledge of Macintosh OS (Mac OS 9.x and 10.x) Ideally good knowledge in applications such as MS Office, image editing tools and preferably CAD software Profound knowledge of hardware components Very good understanding of technical issues Experience in hardware support, preferentially by phone or mail Preferentially strong technical background or technical formation Experience in troubleshooting guidelines Teamplayer Willingness to learn and apply new technologies Strong analytical skills with demonstrated problem solving ability desired Ability to operate in high pressure situations Native skills in one or several required European language (written and oral) Strong comprehension skills in English, preferentially very good oral and written skills Good skills in at least one other European language (oral preferentially also written) Very strong ability in communication Previous sales experience is a plus Proactive sales mind set     Working Hours Monday to Friday 9am to 6pm  39h     Benefits      Immediate incorporation Long term contract FREE languages courses in Spanish / Catalan Paid training over a period of 3 weeks     Salary Base salary: 15.234 € / gross / Year Bonus of 140€ / month         If interested please send us your CV to poutumuro@talentsearchpeople.es or call  93.245.95.10 (ask for Pepe)     Also you can check other offers visiting our website  www.talentsearchpeople.com

 

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