FINNISH/DANISH/NORWEGIAN CUSTOMER SERVICE SPECIALIST (Barcelona)

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Fecha:  Viernes, 18 de julio de 2008 11:11

SELLBYTEL GROUP

MULTINATIONAL COMPANY SPECIALISED IN TELEPHONE SERVICES FOR A LEADING WORLDWIDE GROUP NEEDS TO INCORPORATE FOR AN INTERNATIONAL PROJECT

 

FINNISH/DANISH/SWEDISH/NORWEGIAN CUSTOMER SERVICE SPECIALIST

 

 Responsabilities:

• First Level technical product support (printer, scanner, digital camera, data- and video-projectors) for consumers and business customers
• Presales support and handling of enquiries from sales platform
• Reseller support
• Up-selling of consumables, extended warranties and accessories, both from converting inbound calls into a sale and through follow-up calls of a selected customer base
• Sales of extended warranties and repair services

 Technical qualifications

 

• Profound knowledge of Windows OS
• Knowledge of Macintosh OS
• Good knowledge of applications such as MS Office, image editing tools and/or other  relevant applicants
• Basic knowledge of network principles and structure
• Profound knowledge of hardware components
• Very good understanding of technical issues
• Experience in hardware support, preferentially by phone or E-mail
• Preferentially strong technical background or technical formation
• Experience in troubleshooting guidelines
• Preferentially sales background or experience in an up sales environment
• Strong sales focus

Personal skills 

• Team player
• Willingness to learn and apply new technologies
• Strong analytical skills with demonstrated problem solving ability desired
• Ability to operate in high pressure situations
• Native skills in Finnish/Danish/Norwegian language (written and oral)
• Excellent comprehension skills in English, preferably excellent oral and written skills
• Strong ability in communication
• Strong sales focus and ability
• Excellent communication skill / strong communicator
• Service orientation

WE OFFER:

Long term contract.

Good Economic conditions.

Opportunity to join our international team

Soft skill training paid

The work is located in Barcelona Center

Free Spanish/Catalan classes in a Certified Institution

Working hours: 39h/week – 9-18h

  

To apply, please send your CV with the reference “SCAN” to

career@sellbytel.es

Resultados en otras ciudades: Empleo, Prácticas

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